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Team Manager to Klarna's Service Center

Do you measure your own success in the success of others? Do you find the greatest success are the success of a team? Great, you should keep reading! The number of consumers who shop with Klarna is constantly increasing and today we have over ten million customers choosing to shop online with us. A large and increasing volume also means more work for our fantastic Service Center, and therefore we are looking for an energetic and confident Team Manager to our Service Center Backoffice team.

As Team Manager you will lead the daily work of a team of about 15 people that operate globally to support our customers and merchants. Their duties include manual handling of payments and refunds, registration of merchant contracts and matching payments. You will be the one making sure that this is working as smooth and efficiently as possible while also advising and coaching the employees and engaging them in the everyday work.

Daily tasks include personnel matters such as performance management and follow-ups, recruitment and improvement projects. The Team Manager has end to end responsibility for delivery, and you will have a lot of contact with stakeholders internally and externally. You will also ensure maintaining and developing team culture, an important factor to the team’s success. You will work closely with the team on a daily basis.

You are a true leader, either you have experience from working as a team leader or similar or you want to take the next step in your career. Working at Klarna means working in a fast paced environment so it’s required that you are structured and organised in your daily work to ensure operational delivery and well-being of your team. The team's success comes before the individual. Most importantly, you have the passion to coach, lead, manage and motivate your team in their daily work, helping us achieve our goal – to be the best customer service in the world!

It’s required that you have excellent communications and writing skills in English.

You want to be a part of this journey? Apply today! Please send your application in English.

Klarna Group has more than 1400 employees and is active on 18 markets. We serve 45 million consumers and work with 65 000 merchants. Our vision is to become the world's favorite way to buy.

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