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Volvo Group Connected Solutions is looking for a combined Application Support Specialist and Java Developer for the Support & Service Monitoring team in Sweden. The primary responsibility of the organization is to manage application support for connected solutions delivered to Volvo group customers globally by addressing incidents and requests. The secondary responsibility is to work with maintenance development in Java as part of the Maintenance team for Platform Quality.
The Support & Service Monitoring team follows well-defined ITIL processes to ensure efficient handling of issues and quality in delivery. The application support specialist carries out 2nd line support according to the agreed service levels. This requires a good understanding of user roles, the applications and the services provided. It will involve communication with different departments and suppliers based in both Sweden and other geographical locations.
As maintenance developer you will be part of a highly skilled agile DevOps team that is tasked with maintaining a high quality service delivery for end users. Day to day tasks vary and will involve development, problem solving, testing and quality assurance.
This role reports to the Support & Service Monitoring manager who is located in Gothenburg and will work closely with the functional leader of the maintenance team.
At Connected Solutions we are actively working to establish work groups that will take maximum advantage of the strength inherent in diversity in knowledge, experience, age, gender and nationality.
The key responsibilities are:
•Support customers by handling incidents and requests raised
•Analyze and resolve incidents
•Identify potential solutions for defects
•Manage incident status communication with customers and stakeholders
•Contribute with suggestions to improve deliveries
•Development and testing of bug fixes that solve customer problems
•Development and testing of support tools to facilitate and improve support work
•Development and testing of smaller scale new features as required by the solution
•Participate in deployment activities
•Secure knowledge build-up within the teams by documenting and sharing information
In return we can offer
We can offer an opportunity to work with experienced and knowledgeable colleagues in an exciting and dynamic global. We can provide you with an opportunity to grow and develop both professionally and as an individual. We collaborate with our suppliers and partners with the latest services and solutions to help our customers increase profitability and growth by using Connected Services.
For more information please contact
Ulrika Allen, Manager Support & Service Monitoring, +46 31 3225641
You should have a master’s degree within computer science (or equivalent experience in development and IT) and experience in the following areas:
•SQL and Oracle
•Experience from application support is an advantage
•Experience with DevOps and agile methods is an advantage
•Experience from connected solutions for vehicles is an advantage
You must be fluent in both written and spoken English.
Since Volvo Group Connected Solutions has a clear ambition for growing the service portfolio and ensure continued improvement, it is essential to have a personal interest to drive change. A successful candidate must also be able to work in an agile global organization with functional responsibilities.
You find it rewarding to find resolutions to problems. You have a pro-active approach and are always service minded. You are creative and try to find solutions to the challenges you are faced with. It is important for you to keep your promises and you strive for quality in the things you do.
You share your knowledge, find energy from the success of the team and contribute with joy and energy. You have a results-oriented approach and have the capability to act with integrity when required.
The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.
Connected Solutions is a global unit in the Volvo Group that lead the development of the Volvo Group’s connected solutions and supporting capabilities to further strengthen the Volvo Group position and competitiveness in the area. Part of Connected Solutions is Volvo Group Venture Capital with a focus on creating new business opportunities for the Volvo Group through partnerships.
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